TM 5-3820-276-10-1
OPERATOR MAINTENANCE
WARRANTY PROGRAM
GENERAL
This work package provides implementation instructions for the warranty on the Water Well Drilling System
(WWDS). It contains instructions for obtaining services and/or supplies covered under warranty. This work
package also describes methods of processing warranty claims. For additional warranty information on the
WWDS or any U.S. Army Tank-Automotive and Armaments Command (TACOM) equipment, contact your local
Warranty Control Office/Officer (WARCO) or TACOM Logistics Assistance Representative (LAR). If your WARCO
or TACOM LAR is not available or if additional information is required, contact TACOM.
EXPLANATION OF TERMS
Abuse
The improper use, maintenance, repair or handling of warranted items that may cause the warranty of those items
to become void (for example, not following service intervals, using the vehicle for other than what is intended).
Acceptance
The execution of the acceptance block and signing of DD Form 250 (Volume 2, WP 0230), by the authorized
Government representative, unless end items are placed in storage in which case acceptance shall mean date of
shipment from storage facility as reflected on DD Form 1149 or DD Form 1348-1 (Volume 2, WP 0230).
Acceptance Date
The date an item of equipment is accepted into the Army's inventory by the execution of the acceptance block and
signing of a DD Form 250 (Volume 2, WP 0230) or approved acceptance document, by an authorized
representative of the Government.
Contractor
The supplier of equipment who enters into an agreement directly with the Government to furnish supplies.
Correction
The elimination of a defect.
Defect
Any condition or characteristic in any supplies furnished by the contractor that does not otherwise function or
threatens not to function as intended.
Failure
A part, component, or end item that fails to perform its intended use.
Manufacturer's Recall
Safety Recall: An item is recalled to repair or replace a defective part(s) or assembly which may affect safety.
Service Recall: An item is recalled to repair or replace a defective part(s) or assembly which does not affect the
safe use of this item.
Owning Unit
The Army Unit authorized to operate, maintain, and use the equipment.
Reimbursement
A written provision in this warranty in which the Using/Support Unit may make the necessary repairs, with or
without prior approval from the contractor, and the Government will be reimbursed for the repair parts and labor
costs.
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02/13/2013root(descwp)wpno(G00006)
